Refunds, Exchanges & Returns

At Swiss Garten Atelier, each piece is handcrafted with great care and attention to detail. Our policy is designed to ensure a smooth and secure experience for every customer.

Damaged, Defective or Incorrect Items

If you receive a product with a manufacturing defect or an item different from the one you ordered, please follow the steps below:

Contact our support team within 3 days of receiving your order by email at Contact@swissgartenatelier.com. Please include:
- Your order number
- Clear photos of the product and the issue
- A brief description of the problem
Our team will review your request within 2 business days. Once the issue is confirmed, you may choose one of the following options:
- A full refund
- A replacement with the same product originally ordered
- An exchange for a product of similar value
- A store credit coupon for future purchases

Please note that requests submitted after the 3-day period cannot be accepted.

Made-to-Order Products

All Swiss Garten Atelier products are handcrafted to order. Due to the artisanal nature of our production process, slight variations in color, texture, finish, or fragrance may occur and are considered part of the uniqueness of each piece, not defects.